Enterprise UX · Design Strategy
Transforming enterprise complexity into executive clarity: a tiered, responsive dashboard that lifted customer NPS 40% and cut time-to-insight 30%.
Archer IRM, a market leader in governance, risk & compliance, had a powerful but visually dense, non-responsive legacy dashboard — a "data-fatigue" crisis. As Principal Designer, I led the strategic evolution from a data graveyard to a proactive decision-making engine: a tiered information architecture built on progressive disclosure, a drag-and-drop widget system, and accessibility designed in from the start. The result — NPS up 40%, time-to-insight down 30%, and 12+ responsive modules shipped.
Archer IRM is a market leader in GRC. The product was powerful, but the legacy dashboard was visually dense and non-responsive — and it had created a "data-fatigue" crisis. Enterprise users weren't short on data; they were short on priority. My mandate as Principal Designer was to move the platform from a data graveyard to a proactive decision-making engine.
Three business goals framed the work:
I introduced a progressive-disclosure pattern that surfaced the signal first and let detail unfold on demand:
Immediate visibility into critical KPIs and urgent risk alerts.
Trend analysis and comparative data for historical risk tracking.
A central canvas let users drag and drop widgets to compose their own view, while contextual menus put editing and customisation a click away — simplifying a task that used to require support.
Users could edit and resize widgets in real time for dynamic data visualisation, with pre-defined layout templates keeping every dashboard cohesive and visually consistent.
Accessibility wasn't a retrofit. Full keyboard navigation, screen-reader compatibility, and high-contrast themes ensured every risk officer — including those with visual impairments — could read and act on the data.
At Principal level, the impact wasn't only in the pixels — it was in the process.
I built a reusable widget library that gave the platform one consistent design language and cut engineering handoff time by 25% — turning bespoke builds into composable, well-documented components.
I facilitated workshops with Product and Engineering to balance technical debt against user value — keeping the roadmap honest about trade-offs and getting everyone behind the same priorities.
This project was a lesson in Customer Lifetime Value. By reducing the friction to value, we lowered the switching cost for our clients and directly protected Archer's market share in the GRC space.
UX is not just a visual layer — it's a retention strategy. The clarity we designed into the dashboard wasn't a cosmetic win; it was the reason customers had a reason to stay.